Asst. Manager / Manager Warranty Administration – CRD/- 2367

MNC, Global leader in automotive experience, building efficiency and power solutions with 136,000 employees in more than 1,000 locations serving customers in 125 countries, is looking for :
Post : Asst. Manager / Manager Warranty Administration – CRD/- 2367
Location : New Delhi
Qualifications : Diploma in Mechanical Engineering (DME)
Experience : 3 to 4 years experience in Service Industry. Experience in air-conditioning Industry preferably.
Job Description :
  • Customer handling and should be good at managing customer relationship
  • Good communication skills, presentable, good coordination skills.
  • Has to be a self-motivated person and should take initiatives
  • Ability to understand and communicate effectively verbal and written.
  • Making offers, price list for branches
  • Processing warranty claims with overseas factory & parts hub, overlooking logistics of parts supplied from overseas / local parts hub
  • Should be able to generate opportunities, which can be converted into orders.
  • Weekly Reviews with all regions.
  • Person with Vapour compression chiller system / HVAC background will be an added advantage.

USD responsibility:
  • Direct Chiller Spare USD order processing.
  • Sending quote to customers.
  • Handling logistics of USD order processing.
  • Coordinating for PI and packing list.
  • Tracking of payment from customer for USD order processing & credit transfer.
  • Preparing monthly forecast for payment.
  • Keeping Record of GP of Individual order and preparing monthly Margin Sheet.
Warranty responsibility: –
  • Coordination with Service Administrator for warranty data.
  • Verify warranty eligibility.
  • Processing claims with all the supportive documents to overseas.
  • Following up warranty approval from overseas and clarifying all doubts/ recalls.
  • Arranging for spares by raising P.O.
  • Keeping track of Parts.
  • Follow up with customers.
  • Getting data from Service Administrator for claim submission.
  • Reconcile all warranty expenditure (including local vendor bills) and getting credit transferred to India books by raising invoice.
  • Maintaining Record of New Chillers and Installation data.
  • Keeping track of warranty amount for individual job.
  • Claim closures.

Company Profile : Company has grown as a global leader in automotive experience, building efficiency and power solutions. The company provides innovative automotive interiors that help make driving more comfortable, safe and enjoyable. For buildings, it offers products and services that optimize energy use and improve comfort and security. Company also provides batteries for automobiles and hybrid electric vehicles, along with systems engineering and service expertise. Company has 136,000 employees in more than 1,000 locations serving customers in 125 countries. Founded in 1885, the company has its headquarters in Milwaukee, Wisconsin.

Some details about company’s businesses :
Automotive Experience :
Global leader in interior systems for light vehicles including passenger cars and light trucks. Systems supplied include seating, overhead, door, instrument panels, storage, electronics.
Power Solutions : World’s largest manufacturer of lead acid automotive batteries and developer of advanced battery chemistries. About 80% of batteries sold through the automotive aftermarket and 20% are sold as original equipment.
Building Efficiency : Leading full-line service provider of mechanical equipment as well as systems that controlheating, ventilating, air conditioning (HVAC), lighting, security and fire management in non-residential buildings. Services include complete mechanical and electrical maintenance. World leader in integrated facility management for Fortune 500 companies, managing more than one billion square feet worldwide.
Interested Candidates can send their resume at with current salary and subject “Asst. Manager / Manager Warranty Administration – CRD/- 2367” at the earliest.
If you know someone with the above profile, please suggest him / her to send his / her resume at with the above details. You may forward this e-mail to your friends, relatives, colleagues who may be interested for the above job-opportunity.
Thanks and regards,
M. R. Singhal
Management & Placement Consultant
Centre for Right Direction,
24, Niyoshi Park-2,
Sanghvi Nagar, Aundh,
Pune-411007, India
Phone : 020-25888757 / 25880170
Fax : 020-25888757
E-mail :
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