Post : Service Engineer – CRD / 2995
Location : Delhi
Qualification : BE/B.Tech / Diploma in Electrical
Experience : 2 to 5 years.
Job Description :
- Should have knowledge of servicing of Transformer & Switch gear
- Handling Servicing and Spares
- Receiving complaints from Customers, OEAs, OEMs, Dealers, service providers etc.,
- Providing service to the customers by visits, through Authorised Service centres, Authorised Service Representatives.
- Monitoring & closing complaints to customers expectations ( Response time, MTTR)
- Evaluation of ASC/ASR service performance & taking corrective actions for improvements.
- Planning & maintaining spares stock at Service centres.
- Sending fortnightly complaints, QOS reports to CSSD in the format provided by CSSD within the target dates.
- Raising warranty requests for within Warranty failures, sending to CSSD under a copy to Concerned Units & co-ordinating with CSSD/ Units to get the Spares in time.
- Clearing service bills as per price list / forwarding service bills to Branch accounts, ensuring the bills are accounted in SAP by accounts & sending fund request to CSSD through Branch
- accounts for making payments.
- Sending Defective materials to units for failure analysis & corrective actions.
- Visiting Key customers along with Branch marketing engineers to get feedback from Customers, OEAs, OEMs, Dealers etc.,
- Service Centre Audits, Spare dealer audits as instructed by CSSD.
- Achieving Service/ Spares business targets set by CSSD.
- Collection of payments, C forms, TDS Certificates from the customers for Spares, Service business.
- Attending Training programmes, Spares/ Service meets as directed by CSSD.
- Any other jobs assigned by CSSD.
Company’s Profile : One of the largest Engineering and Manufacturing Indian companies in India today, Manufacturer of transformers, Traction Electrics, Powercar Generators and Batteries , Industrial Power and Control equipment, Power Generation, Transmission and Distribution and Control Equipment .It caters to core sectors of the economy like Power Generation,Transmission and Distribution, Industry, Transportation, Renewable Energy etc. .
Interested candidates can send their resume at firstname.lastname@example.org with present salary and subject “Service Engineer – CRD / 2995” on immediate basis.
If you know someone with the above profile, please suggest him/her to send his/her resume at email@example.com with the above details. You may forward this message to all your friends, colleagues and relatives who may be interested for the above job-opportunity.
Thanks and Regards,
M. R. Singhal / Mrs. Bharati Singhal.
Management & Placement Consultant
Centre for Right Direction,
24, Niyoshi Park-2,
Sanghvi Nagar, Aundh,
Phone : 020-25888757 / 25880170
Fax : 020-25888757
E-mail : firstname.lastname@example.org, email@example.com
Web-site : http://www.crdindia.com